Auto attendant
Answer every call with a professional greeting and route callers by pressing a key – sales, support, a directory or the operator. Different menus for business hours, after hours and holidays.
All plans Learn moreCloud phone system
Business Phone System Features
Everything Vulcan Telecom’s hosted phone system can do – auto attendant, ring groups, call queues, call recording, voicemail to email, virtual fax, mobile apps and more – and which plan includes it.
Receptionist console
A receptionist sees who is on the phone, transfers calls with a click, parks calls and pages people overhead – the front desk keeps control even on busy days.
All plans Learn moreCall center & call queues
Callers wait in a queue in order; agents log in and out; supervisors watch live statistics and reports.
Premium Learn moreCall recording
Record calls for training, quality and records, play them back from the web portal and keep them long-term on Amazon S3.
Premium Learn moreHD music on hold
Play music or your own messages to callers on hold – promotions, hours or a reminder that their call is important.
All plans Learn moreVoicemail to email & text
Voicemails arrive in your inbox as audio files (every plan); Premium adds a written transcription so you can read a message in seconds.
All plans Learn moreVirtual fax
Send and receive faxes by email or in the portal – no fax line needed. Keep using a fax machine through an Instant Fax ATA.
Professional & Premium Learn moreFind me / follow me
If nobody answers the desk phone, the call rings your cell phone or another number – customers reach a person, not a dead end.
All plans Learn moreVideo calling & team collaboration
Video calls, chat and presence from the desktop and mobile apps on the same system as your phones.
Premium Learn moreExtension dialing
Short extension numbers between every phone – in the same office, another location or at home.
All plans Learn moreCall park & overhead paging
Park a call and pick it up from any phone; announce it over the overhead paging system. Up to 99 call parking lines.
All plans Learn moreConference bridge
A conference room in the phone system: everyone dials in, no extra service needed.
Professional & Premium Learn moreCall routing by caller ID
Send calls from specific numbers or area codes straight to the right person or department.
All plans Learn moreLocal & custom phone numbers
Keep your current numbers, add local numbers for other cities or choose an easy-to-remember number.
All plans Learn moreMobile apps for iOS & Android
Your business number on your cell phone – make and take calls as if you were at your desk.
PremiumBusiness SMS / texting
Text customers from your business number instead of personal cell phones.
Professional & PremiumInteractive demo
Call Vulcan’s cloud phone system – right here
See how the auto attendant, ring groups, call queues and voicemail to email route your callers. Press a key on the phone.
Ready00:00
(205) 699-8090Vulcan Telecom · Main line
Press Call to hear the auto attendant.
Illustration of the hosted PBX features – no real call is made.
Pricing
Business phone system pricing for Alabama customers
Simple per-user plans. Free onsite installation and training on every plan.
| Feature | Basic$19.99/ user / monthChoose | Professional$24.99/ user / monthChoose | Premium$29.99/ user / monthChoose |
|---|---|---|---|
| Free onsite installation | Included | Included | Included |
| Free onsite training | Included | Included | Included |
| Local phone number | Included | Included | Included |
| Unlimited phone calls | Included | Included | Included |
| 1 free number port | Included | Included | Included |
| Visual voicemail | Included | Included | Included |
| Voicemail to email | Included | Included | Included |
| Portal access | Included | Included | Included |
| Unlimited auto attendants | Included | Included | Included |
| HD music on hold | Included | Included | Included |
| 99 call parking lines | Included | Included | Included |
| BLF (busy lamp field) appearance | Included | Included | Included |
| Unlimited ring groups | Included | Included | Included |
| Day / night time frames | Included | Included | Included |
| Find me / follow me | Included | Included | Included |
| Virtual fax | Not included | Included | Included |
| Business SMS / texting | Not included | Included | Included |
| Dial-by-name directory | Not included | Included | Included |
| Conference bridge | Not included | Included | Included |
| Call recording | Not included | Not included | Included |
| Call queues | Not included | Not included | Included |
| Mobile app for iOS | Not included | Not included | Included |
| Mobile app for Android | Not included | Not included | Included |
| Integration with CRM | Not included | Not included | Included |
| Voicemail to text transcription | Not included | Not included | Included |
| Hot desking | Not included | Not included | Included |
| Outlook click to dial | Not included | Not included | Included |
| Google click to dial | Not included | Not included | Included |
| Team collaboration | Not included | Not included | Included |
| Quality of service reports | Not included | Not included | Included |
| Scheduled reporting | Not included | Not included | Included |
| Call log reports | Not included | Not included | Included |
Per user, per month. Taxes and regulatory fees not included.
Feature questions
Which features are included in every plan?
Every plan includes unlimited calls, voicemail to email, unlimited auto attendants and ring groups, HD music on hold, call park, day / night time frames and find me / follow me.
Can I add features later?
Yes. You can move to a higher plan when you need features like virtual fax, call recording or call queues.
Free quote
Planning a project? Let’s talk it through.
Tell us briefly what you need – new cabling, a phone system or IT help. We’ll get back to you, or just call – a real person answers.
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