Important Call Recording Conditions
Important Call Recording States in Hosted VoIP PBX by Vulcan Telecom
Because there are multiple options within the system as to how the user is called, there are also multiple system settings that result in different auto-upload behavior.
As mentioned in the chapter on activating automatic recording, recording can be activated for both the user and the device.
Both of these settings have their own specifics and lead to different automatic call recording triggers.
If you set only user recording, the recording will be triggered on all devices on which that user makes a call, but it will not be recorded if a call is transferred from one user who does not have recording enabled to another, because the default recipient of the call is the non-recording user.
If we set up per-device recording, recording will only be done on that device regardless of which user on that device receives the call, so if a call is received by a user without recording enabled on a device that has automatic recording enabled, it will be recorded as well.
The combination of enabling recording on a user and device leads to the following three states depending on how the call is routed.
STATE 1 Applicable to Call Recordings
We have activated call recording for both the USER and the USER'S DEVICES. Setting these variables will result in the following system state:
- Call to DID: Call Recording is activated
- Call to Auto Attendant: Call Recording is activated
- Call transferred to extension: Call Recording is activated
- Call parked and picked up by another extension: Call recording is activated
- Call to ringing group: Call recording is activated
- Call to call queue: Call recording is activated
STATE 2 Applicable to Call Recordings
We have activated call recording for the USER of the user, but not for the USER'S DEVICE. Setting these variables will result in the following system state:
- Call to DID: Call Recording is activated if DID is routed to the USER.
- Call to Auto Attendant: call recording is enabled if AA is routed to the USER.
- Call transferred to extension: Call recording is activated
- Call parked and picked up by another extension: Call recording is activated
- Call to Ringing Group: Call recording is not activated
- Call to call queue: Call recording is not activated
STATE 3 Applicable to Call Recordings
We have activated call recording for the USER'S DEVICE, but not on the USER. Setting these variables will result in the following system state:
- Call to DID: Call Recording is enabled if the response rule settings for the USER are routed to the DEVICE.
- Call to Auto Attendant: call recording is enabled if the answer rule settings for the USER are routed to the DEVICE.
- Call forwarded to extension: Call Recording is activated if the answering rule settings for the USER are routed to the DEVICE.
- Call parked and picked up by another extension: Call recording is activated, but only if the answering rules for the USER are routed to the DEVICE.
- Call to ringing group: Call recording is activated.
- Call to call queue: Call recording is activated.