Important Call Recording Conditions

Because there are multiple options within the system as to how the user is called, there are also multiple system settings that result in different auto-upload behavior.

As mentioned in the chapter on activating automatic recording, recording can be activated for both the user and the device.

Both of these settings have their own specifics and lead to different automatic call recording triggers.

If you set only user recording, the recording will be triggered on all devices on which that user makes a call, but it will not be recorded if a call is transferred from one user who does not have recording enabled to another, because the default recipient of the call is the non-recording user.

If we set up per-device recording, recording will only be done on that device regardless of which user on that device receives the call, so if a call is received by a user without recording enabled on a device that has automatic recording enabled, it will be recorded as well.

The combination of enabling recording on a user and device leads to the following three states depending on how the call is routed.

STATE 1 Applicable to Call Recordings

We have activated call recording for both the USER and the USER'S DEVICES. Setting these variables will result in the following system state:

STATE 2 Applicable to Call Recordings

We have activated call recording for the USER of the user, but not for the USER'S DEVICE. Setting these variables will result in the following system state:

STATE 3 Applicable to Call Recordings

We have activated call recording for the USER'S DEVICE, but not on the USER. Setting these variables will result in the following system state: