Cloud Phone Systems
When Calls Are Recorded: User and Device Recording
Automatic call recording can be switched on for a user, for a device, or both – and the choice decides which calls are recorded when calls are transferred, parked or sent through ring groups and queues.
User recording or device recording?
With user recording, calls are recorded on every device that user calls from – desk phone, app or softphone. But a call transferred from a user without recording to a user with recording may not be recorded, because the call belongs to the first user.
With device recording, everything on that phone is recorded, whoever uses it. A shared phone at the front desk with recording on records every call made or answered there.
What gets recorded in each setup
| Call | User + device | User only | Device only |
|---|---|---|---|
| Direct call to the number (DID) | Yes | Yes, if the number routes to the user | Yes, if the user's answer rules ring that device |
| Call through the auto attendant | Yes | Yes, if it routes to the user | Yes, if the answer rules ring that device |
| Call transferred to the extension | Yes | Yes | Yes, if the answer rules ring that device |
| Call parked and picked up elsewhere | Yes | Yes | Yes, if the answer rules ring that device |
| Call to a ring group | Yes | No | Yes |
| Call to a call queue | Yes | No | Yes |
In short: if every call must be recorded, record both the user and their devices, and switch recording on for the call queues too. Recording can also be started by hand on a single call with star codes – *80 start, *81 stop, *82 pause, *83 resume.
We set up recording with you so the calls you need are captured – and the ones you don't need aren't filling your storage.
Recording Conditions
Recording options
User recording
Every call the user makes, on any device.
Device recording
Every call on that phone, whoever uses it.
Queue recording
All calls in a call queue.
On-demand
*80 start, *81 stop, *82 pause, *83 resume.
“My company has worked with Vulcan Telecom for years. Keith and Joseph and everyone at Vulcan have always been prompt to respond to all of our questions and crazy situations.”
“I’ve used Vulcan Telecom for a large medical office telecom project. Large or small they are down to earth and easy to talk to. Keep everything in real terms. I’ve moved 300 miles away but Ive still consulted with Vulcan about issues I couldn’t get resolved by local vendors. Great service”
“Stared using Vulcan telecommunication. I was tired of the big box names making false promises. Vulcan has been so easy to deal with always love Working with a business that enjoys working with other businesses. I would highly recommend contacting them for all your telecommunication needs.”
“Superb customer service! Keith returns phone calls promptly and answered all of my questions about converting to the new system. I was very pleased with the pricing and the ease of transition!”
“From the moment I reached out, their customer service was top-notch—friendly, knowledgeable, and genuinely helpful. The service exceeded my expectations and is highly recommendable. If anyone is looking for quality, reliability, and great customer care, they truly go above and beyond!”
“We have used Vulcan for years for our dermatology practice. They are excellent. Always respond asap . Very easy to work with and great customer service !!”
FAQ
Recording Conditions questions
We need every call recorded. What should we turn on?
Recording for the users and their devices, plus recording on each call queue. We check the setup with test calls.
Can an agent pause recording while a card number is read out?
Yes. *82 pauses the recording and *83 resumes it; a paused recording resumes on its own after one minute.
Free quote
Planning a project? Let’s talk it through.
Tell us briefly what you need – new cabling, a phone system or IT help. We’ll get back to you, or just call – a real person answers.
- Call us(205) 699-8090
Partner Poly
Certified Microsoft
365 Ubiquiti
Networks
Request a free quote
We reply on business days. Fields marked * are required.