Cloud Phone Systems
Call Routing by Caller ID
Call routing by caller ID sends a call to the right person based on the number calling – a specific customer, an area code or a group of numbers – before anyone has to ask “who's calling?”.
Who is calling decides where the call goes
Every incoming call carries the caller's number (in phone-system terms, the ANI – Automatic Number Identification). The phone system can use it to choose a destination:
- By area code – sales teams that cover regions get the calls from their territory. Calls from 256 go to the north Alabama rep, calls from 251 to the Mobile rep.
- By number – your largest customers go straight to their account manager or a priority queue.
- Everything else – toll-free, blocked and unknown numbers go to the main auto attendant or a designated person.
Routing by caller ID can be combined with time rules, so a key customer reaches their account manager during the day and the on-call technician at night.
Blocking unwanted callers
The same rules work the other way: a number that keeps calling with spam, or a caller you no longer want to reach your staff, can be sent to a recording or disconnected.
We set it up with you
Routing rules are set in the phone system portal. Tell us how your territories, accounts or teams are organized and we will build the rules and keep them up to date as your business changes.
Call Routing by Caller ID
Caller ID routing
Area code routing
Calls from each region to the right rep.
VIP routing
Key customers straight to their account manager.
Unknown numbers
Toll-free and blocked numbers to a set destination.
Blocking
Unwanted callers to a recording or disconnected.
“My company has worked with Vulcan Telecom for years. Keith and Joseph and everyone at Vulcan have always been prompt to respond to all of our questions and crazy situations.”
“I’ve used Vulcan Telecom for a large medical office telecom project. Large or small they are down to earth and easy to talk to. Keep everything in real terms. I’ve moved 300 miles away but Ive still consulted with Vulcan about issues I couldn’t get resolved by local vendors. Great service”
“Stared using Vulcan telecommunication. I was tired of the big box names making false promises. Vulcan has been so easy to deal with always love Working with a business that enjoys working with other businesses. I would highly recommend contacting them for all your telecommunication needs.”
“Superb customer service! Keith returns phone calls promptly and answered all of my questions about converting to the new system. I was very pleased with the pricing and the ease of transition!”
“From the moment I reached out, their customer service was top-notch—friendly, knowledgeable, and genuinely helpful. The service exceeded my expectations and is highly recommendable. If anyone is looking for quality, reliability, and great customer care, they truly go above and beyond!”
“We have used Vulcan for years for our dermatology practice. They are excellent. Always respond asap . Very easy to work with and great customer service !!”
FAQ
Call Routing by Caller ID questions
Can calls from one customer always go to the same person?
Yes. Add the customer's numbers to a rule that routes them to their account manager or a priority queue.
What happens to blocked or unknown numbers?
They follow a rule of their own – usually the main auto attendant or a designated person.
Can we block a spam caller?
Yes. A caller ID rule can send a number to a recording or disconnect it.
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