Hosted VoIP PBX Call Routing by Caller ID Solution
Call Routing by Caller ID by Vulcan Telecom for Alabama
This is a beneficial feature for companies whose sales/service teams cover specified regions. Calls are routed by the originating area code to a specific person or office location.
Numbers that fall outside the standard area codes (such as 800 numbers or blocked numbers) could be sent directly to a designated account manager.
Automatic Number Identification (ANI) is a feature that identifies the number of the incoming call. It is used to route the call to a specific department or extension in the company.
This feature is particularly useful for businesses that receive a high volume of calls and need to route them efficiently.
With Vulcan Telecom, you can set up your call routing based on the ANI. This means that calls coming from specific numbers can be routed to specific departments or extensions. This helps to ensure that calls are handled by the most appropriate person, increasing efficiency and customer satisfaction.
To set up call routing based on ANI, follow these simple steps:
- Log in to your account and navigate to the Call Routing section.
- Click on the "Add Route" button and select "By ANI" from the drop-down menu.
- Enter the ANI number in the field provided.
- Choose the destination for the call. This can be a specific department, extension, or voicemail box.
- Save your changes and your call routing based on ANI is now set up.
By setting up call routing based on ANI, you can ensure that your business is handling calls in the most efficient way possible. This feature helps to streamline your call handling processes, improve customer satisfaction, and increase the overall effectiveness of your business communication.
If you need assistance with setting up call routing based on ANI or any other feature, our team at Vulcan Telecom in Alabama is always here to help. Contact us today to learn more.
