Auto Attendant for Your Business Phone System

Every call answered the same professional way

An auto attendant greets callers and offers options – press 1 for sales, 2 for service, 3 for the company directory, 0 for the operator. The phone system routes the call to the right extension, ring group or queue, and to voicemail when nobody is available. A two-person office sounds organized, and a busy office stops losing calls at the front desk.

Different menus can run at different times: one during business hours, another after hours and on holidays, with a message that tells callers when you are open or how to reach someone in an emergency.

A sample script

“Thank you for calling Acme Heating and Air. If you know your party's extension, you may dial it at any time. For sales, press 1. For service scheduling, press 2. For accounting, press 3. For the company directory, press 4. For the operator, press 0.”

Keep it short: callers remember three or four options, not nine. Put the most common reason for calling first, and offer the operator at the end.

English and Spanish

Many Alabama businesses offer callers a choice of language. Calls start in English, the caller presses a key for Spanish, and from then on every prompt of the call is in Spanish. Each language needs its own recordings, and we set up the language switch for you.

Change the greeting from any phone

When your message changes often – weather closings, holiday hours, a special this week – you don't need the portal. Each greeting has its own star code; dial it from any phone registered on your system and record the new greeting. Greetings recorded by phone can be up to three minutes long; longer files can be uploaded in the portal, or send them to us.

Timers that keep the line moving

Three timers decide how patient the menu is: the time to press the first key (4 seconds by default), the time allowed between keys when dialing an extension (3 seconds), and the maximum number of digits to collect. A rule for callers who press nothing – for example, send them to the operator or hang up after the menu repeats – keeps robocalls from tying up your lines.

Try a live demo of an auto attendant on our cloud phone systems page.