Hosted VoIP PBX Voice to Text Solution

A PBX (Private Branch Exchange) system's voice to text function allows incoming calls to be converted into written text in real time.

It is commonly used to offer a written record of phone conversations or to allow users to read incoming calls while unable to listen to them.

Voice to text normally works by converting incoming calls into written text as they are received using voice recognition technologies. The transcribed text is often shown on a screen or transferred in real time to a device such as a smartphone or tablet.

Voice to text can be valuable for organizations that need to preserve a written record of phone conversations since it allows them to conveniently capture and examine incoming call content.

It can also help users who are unable to hear incoming calls, such as the deaf or hard of hearing.

Overall, a PBX system's voice to text capability is a helpful tool for giving a written record of phone conversations or allowing users to read incoming calls when they are unable to listen to them. It is especially valuable for organizations that need to preserve a written record of phone conversations, as well as for users who are deaf or hard of hearing.

Voicemails are converted to emails and may be accessed from the cloud regardless of where you are. No more scrambling for paper and a pen to jot down messages. Voice to text communications can be archived, forwarded, and searched. In today's fast-paced world, every second matters.

Instead, than listening to a long meandering voicemail, you may read the email for relevant facts. Better still, leave your own voicemail with written text - ideas, a to-do list, a meeting summary, etc. Once you've used voice-to-text, you'll wonder how you ever got by without it.

Voice transcription relies on speech recognition software. As we all know, some people are easier to understand than others. If there are questions, the call’s audio file is saved and accessible.

Enable/Disable Voicemail Transcription

Voicemail Transcription is not enabled by default and needs to be enabled and set up. Once enabled, this feature transcribes audio from the voicemail file and transcribes the message into typed words. Of course, it should be taken into account that these transcriptions are not always perfect and accurate due to certain limitations.

There are many different factors that can affect the quality and accuracy of the transcription. Some of these distractions include background noise, poor microphone quality and thus poorly understood speech by the other party. Other factors affecting the accuracy of the transcription include, of course, various spoken dialects, accents or speech defects.

Note that for the user settings, "Send with Attachment" must be enabled in the "Email Notification" section of the settings for the Voicemail Transcription feature to be available for that user.  Any user who has "Email Notification: None" in their domain will not be able to access the Voicemail Transcription feature until "Send with Attachment" is enabled.

It should be noted here that access to the operator's extension by pressing 0 is not enabled by default. To enable it, set Operator Forward to the extension it will route to.

It is also recommended that you record a unique voicemail greeting to announce the option when "0" is pressed.

A maximum data limit may be established for each user by:

It should also be noted and pointed out that the default maximum length of voicemail messages within the Vulcan Telecom PBX system is 5 minutes. Each user is limited to the amount of space specified in the previous stage.

There is no forced purge or deletion and so the user has full control over when they delete the voicemails in question.

If no Agent is available to answer a call when it enters a call queue, you might want to redirect the call to voicemail. There are four possible locations for voicemails:

Of course, it is possible to control the options to leave the call queue and leave a voice message. The PBX system settings from Vulcan telecom at the "Answering Rules" level are used to control this behavior. Within this setting, this is the "Ring for" in the user queue.