Cloud Phone Systems
Voicemail to Email and Voicemail Transcription
Every Vulcan Telecom phone plan delivers voicemail to your email as an audio file; the Premium plan adds a written transcription, so you can read a message in seconds instead of listening to it.
No more dialing in for messages
With voicemail to email, each new message arrives in your inbox with the audio attached. You can play it on your computer or phone, forward it to a colleague who needs to handle it, or file it with the customer's email – no more scribbling messages on paper or dialing into a mailbox from the road.
Read it instead of listening
Voicemail transcription turns the message into text in the same email. You can scan a long, rambling message for the phone number and the important part, search old messages later, and decide in a second whether something needs a call back now. Some people even leave themselves voicemails as a quick way to dictate a to-do list or meeting notes.
Transcription relies on speech recognition, and some voices are easier to understand than others. Background noise, a poor connection, accents and fast speech all affect accuracy – which is why the audio file always comes with the text, so you can listen when something isn't clear.
How it is set up
Transcription is not on by default; we enable it per user. It needs voicemail email notifications set to send with attachment – if a user's email notification is turned off, transcription isn't available for them. We set this up when we configure your users, and you can change who gets it later.
Voicemail to Text
Voicemail features
Voicemail to email
Messages arrive as audio files – every plan.
Transcription
The message as text in the same email – Premium.
Visual voicemail
See and play messages on the phone screen or in the portal.
Search & archive
Find old messages by what was said.
“My company has worked with Vulcan Telecom for years. Keith and Joseph and everyone at Vulcan have always been prompt to respond to all of our questions and crazy situations.”
“I’ve used Vulcan Telecom for a large medical office telecom project. Large or small they are down to earth and easy to talk to. Keep everything in real terms. I’ve moved 300 miles away but Ive still consulted with Vulcan about issues I couldn’t get resolved by local vendors. Great service”
“Stared using Vulcan telecommunication. I was tired of the big box names making false promises. Vulcan has been so easy to deal with always love Working with a business that enjoys working with other businesses. I would highly recommend contacting them for all your telecommunication needs.”
“Superb customer service! Keith returns phone calls promptly and answered all of my questions about converting to the new system. I was very pleased with the pricing and the ease of transition!”
“From the moment I reached out, their customer service was top-notch—friendly, knowledgeable, and genuinely helpful. The service exceeded my expectations and is highly recommendable. If anyone is looking for quality, reliability, and great customer care, they truly go above and beyond!”
“We have used Vulcan for years for our dermatology practice. They are excellent. Always respond asap . Very easy to work with and great customer service !!”
FAQ
Voicemail to Text questions
Is voicemail to email included?
Yes, in every plan. Written transcription is part of Premium ($29.99 per user / month).
How accurate is the transcription?
Usually good enough to know what the call is about. Noise, accents and poor connections reduce accuracy, so the audio file always comes along.
Can only some users have transcription?
Yes. It is enabled per user.
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