Storing Call Recordings Long-Term on Amazon S3

How long recordings are kept

Every recorded call – automatic or started with *80 – is stored on our platform and can be played or downloaded from the call history in the portal. That storage is temporary: after roughly 30 days recordings are deleted automatically, there is no guarantee how long a file is kept, and deleted recordings can't be recovered. If your business needs recordings for months or years, arrange long-term storage before you need it.

Your own archive on Amazon S3

We recommend Amazon S3. You own the storage, you pay Amazon directly for what you use, and you decide how long recordings are kept. Once it is connected, recordings are copied to your S3 bucket automatically:

• organized in folders by domain, year, month and day,
• each file named by the call ID,
• with an index file per folder listing the caller number, the number dialed, the time, duration and call ID – so you can find the call you need.

What we need from you

You create an AWS account and an S3 bucket, plus a dedicated user for Vulcan Telecom with access limited to that one bucket (list, read, write and delete in that bucket only). Then you send us the bucket name and that user's access keys, and we connect it. We will walk you through the setup, or do it with you on a call. Keep the AWS account paid and the keys unchanged – if the connection fails, recordings can't be archived.

Finding and deleting recordings

Recordings can be browsed and downloaded in the Amazon S3 web console or with a program such as Cyberduck (Windows and Mac). To avoid keeping recordings forever, set an S3 lifecycle (object expiration) rule – for example delete after two years – and Amazon removes old recordings automatically. You aren't charged for objects after they expire.