IT & Phone Systems for Auto Dealerships & Repair Shops in Birmingham, AL

Calls that reach sales, service and parts

A dealership or repair shop gets three kinds of calls all day: people shopping for a vehicle, customers asking whether their car is ready, and other shops looking for a part. When they all land on one front desk, somebody waits – and a waiting customer calls the next shop. A cloud phone system answers with an auto attendant – press 1 for sales, 2 for service, 3 for parts – and rings the right group of phones. Service advisors can answer from the desk or the mobile app while they walk the lot, and voicemail arrives in email so a callback doesn't get lost on a sticky note. After hours, callers hear your hours and how to drop off a vehicle.

A network that holds up in the shop

Service bays are hard on technology: dust, heat, long distances from the office and a lot of metal between the technician and the Wi-Fi. Diagnostic scanners, tablets, shop computers, the parts counter and the payment terminals all need a steady connection. We run the cabling, place access points where the signal actually needs to reach, and keep the office network, the shop floor and the customer Wi-Fi in the waiting room separate from each other.

Customer data and payments

Credit applications, driver's licenses, deal paperwork and card payments all pass through your systems, and dealerships are a common target for phishing and fraud. The basics protect most of it: a firewall that is configured and kept current, email filtering, multi-factor sign-in, updates on every computer and accounts removed when an employee leaves. We set those up and keep them in place.

When the DMS or the internet goes down

Most dealerships and shops run on a dealer management or shop management system, and most of those now live in the cloud. That makes the internet connection and the local network the weak point. We look at backup internet options, keep network equipment on battery backup and back up the files that live on local computers, so a failed drive or a bad update doesn't cost you a day of repair orders.

Interstate Batteries and the Barber Vintage Motorsports Museum are among the businesses on our client list.