Help desk & workstation support
Call or email when something breaks. We support your computers, printers and software, keep Windows and applications updated and patched, remove viruses and malware, and set up new employees.
Managed IT · Birmingham & Central Alabama
Managed IT Support for Birmingham Businesses
Local IT support from people who know your network and answer the phone. Vulcan Telecom provides hands-on technology support for Birmingham-area businesses that need professional IT without dealing with a giant national provider.
Why Vulcan
More than a help desk – your local technology partner
- 01
Birmingham-based
Our team is local – we know the area, the buildings and the businesses we support.
- 02
Family-owned
You deal with the owners and the same people every time, not a ticket queue.
- 03
Direct access to the team
Call and talk to a person who can fix the problem. Ask for Keith.
- 04
Cabling, network, phones & IT
One company for the physical network, the phone system and the computers on top of it.
- 05
Long-term relationships
Many customers have worked with us for years – read their reviews.
- 06
On site when needed
Remote help for quick fixes, a technician on site when that is faster.
Core managed IT services
Everything your office technology needs, in six parts
Cybersecurity & firewall management
Firewalls, email protection, endpoint security, multi-factor sign-in and staff awareness – the layers that stop the attacks small businesses actually face.
Learn moreMicrosoft 365 & cloud
Microsoft 365 setup and administration, email migration, OneDrive and SharePoint, cloud file storage, domains and DNS.
Learn moreServer & network management
Servers, switches, Wi-Fi and the network closet – the network we install is the network we manage.
Learn moreBackup & business continuity
Automatic backups of servers, computers and Microsoft 365, tested restores and a plan for getting back to work after a failure, a fire or ransomware.
Hardware & technology planning
Buying the right computers and equipment, replacing them on a schedule and planning technology like a part-time IT director (vCIO).
Getting started
How we take over your IT
- 01
Consultation
A conversation about how you work, what frustrates you and what must not break.
- 02
Assessment
We look at your computers, network, email, backups and security.
- 03
Clear proposal
What we will fix first, what we will look after and a clear monthly price.
- 04
Onboarding
We document everything, close the urgent gaps and become your IT team.
60-second IT check
How protected is your business?
Answer six quick questions and see where you stand – nothing is sent anywhere.
Are your business files backed up automatically – and have you tested a restore?
Are Windows and software updates installed on every computer without anyone thinking about it?
Is your email filtered for phishing and spam before it reaches your team?
Does your office have a business-grade firewall that someone actually looks after?
Could an employee who leaves still sign in to company email or files?
If your computers stopped working this morning, do you know exactly who to call?
Industries
IT that speaks your industry’s language
Google review
“My company has worked with Vulcan Telecom for years. Keith and Joseph and everyone at Vulcan have always been prompt to respond to all of our questions and crazy situations.”
Google review
“I’ve used Vulcan Telecom for a large medical office telecom project. Large or small they are down to earth and easy to talk to. Keep everything in real terms. I’ve moved 300 miles away but Ive still consulted with Vulcan about issues I couldn’t get resolved by local vendors. Great service”
Google review
“Stared using Vulcan telecommunication. I was tired of the big box names making false promises. Vulcan has been so easy to deal with always love Working with a business that enjoys working with other businesses. I would highly recommend contacting them for all your telecommunication needs.”
Google review
“Superb customer service! Keith returns phone calls promptly and answered all of my questions about converting to the new system. I was very pleased with the pricing and the ease of transition!”
Google review
“From the moment I reached out, their customer service was top-notch—friendly, knowledgeable, and genuinely helpful. The service exceeded my expectations and is highly recommendable. If anyone is looking for quality, reliability, and great customer care, they truly go above and beyond!”
Google review
“We have used Vulcan for years for our dermatology practice. They are excellent. Always respond asap . Very easy to work with and great customer service !!”
FAQ
Managed IT questions
What is included in managed IT support?
Help desk and workstation support, cybersecurity and firewall management, Microsoft 365 and cloud, server and network management, backups and business continuity, and hardware and technology planning – grouped into a plan that fits your business.
How much does managed IT cost?
It depends on the number of users and devices and the services you need. We start with an assessment of your current setup and give you a clear monthly price.
Do you come on site?
Yes. We are a Birmingham-based team and come on site when a problem can't be fixed remotely.
We already have an IT person – can you help?
Yes. We can support your in-house person with projects, after-hours coverage, security or the network and phones.
What if I'm not tech-savvy?
Most of our customers aren't. We explain things simply and take care of the technology so you can focus on your business.
Free quote
Planning a project? Let’s talk it through.
Tell us briefly what you need – new cabling, a phone system or IT help. We’ll get back to you, or just call – a real person answers.
- Call us(205) 699-8090
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