Cloud Phone Systems
Receptionist Console for Your Business Phone System
The receptionist console gives the person who answers your main number everything on one screen: who is on the phone, who is free, and one-click transfers, parking and voicemail – for a single office or several locations.
Built for the person who answers the phone
In many offices one person answers the main line and gets each caller to the right person. With desk phones alone that means memorizing extensions, asking around who is free and hoping a transfer lands. The receptionist console runs in a web browser next to the phone and shows the whole office at a glance: every user, whether they are on a call, available or away, and the calls waiting.
From there, the receptionist transfers a call by dragging it to a name – announced or straight through – sends it to voicemail, parks it for someone in the warehouse or puts it on hold while they find the right person. Call history and voicemails are in the same place, so “did Mr. Jones call back?” has an answer.
One front desk for several locations
Because the phone system lives in the cloud, the console shows users at every location on the same system. A receptionist in Birmingham can answer for the Huntsville office and transfer calls there with four-digit dialing, and a second person can cover from home on a busy day.
Works with what you already have
The console works alongside call park and overhead paging, the auto attendant for after-hours calls, and busy lamp field (BLF) keys on desk phones such as the Yealink T5 and Poly Edge E series, which light up when a colleague is on the phone. We set up the console and the phone keys and show your receptionist how to use them.
Receptionist Console
What the receptionist sees and does
Live status of everyone
Who is on a call, available or away – across all locations.
Click-to-transfer
Drag a call to a name, announced or straight through.
Park & page
Park a call and announce it over the paging system.
Call history & voicemail
Missed calls and messages in one place.
“Superb customer service! Keith returns phone calls promptly and answered all of my questions about converting to the new system. I was very pleased with the pricing and the ease of transition!”
“Our company has recently switched to Vulcan Telecom for our new phone system and I couldn't be happier. They are very responsive and explained the phone system well. Give Vulcan Telecom a chance, you won't regret it and will probably never use another company for your communicative needs.”
“Keith and Vulcan worked so hard to get our new system in. We are grateful for their hard work and we really love our new phone system. The system is much better than our old one, and Vulcan was able to save us money each month as well. Good experience!”
“Vulcan Telecom installed a hosted VOIP phone system for us back in the fall. We were very satisfied with the installation and the fact they finished it on the Friday after Thanksgiving where we would be ready for business on Monday.”
“Vulcan installed a voip phone system in our new lake home after we discovered how bad our cell signal would be. Keith was so very helpful. He went above and beyond to help us get the system configured and up and running in no time at all. He's never to busy to answer a question. I would recommend them to anyone.”
“Vulcan Telecom did an excellent job of installing and setting up our system! They were quick and very thorough. I will be recommending them to everyone!”
FAQ
Receptionist Console questions
Does the receptionist need special hardware?
No. The console runs in a web browser; a regular desk phone or headset handles the audio. BLF keys on the phone are a helpful extra.
Can one receptionist answer for several offices?
Yes. Every location on the same hosted system shows up in the console and calls transfer between offices by extension.
Which plan includes the console?
Receptionist tools work with every plan; call park, paging and BLF keys are in Basic ($19.99 per user / month).
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