Cloud Phone Systems
Music on Hold and Messages on Hold
Music on hold plays music or your own recorded messages to callers while they wait – for the whole company, for specific extensions or for each call queue. HD music on hold is included in every Vulcan Telecom plan.
Silence makes people hang up
A caller on hold who hears nothing wonders whether they have been cut off, and many hang up. Music – or better, a few useful messages – keeps them on the line until someone picks up. The same few minutes can tell callers about your hours, a seasonal offer, a new service or where to find answers on your website.
Your own music and messages
Every system starts with default hold music, and you can replace it whenever you like by uploading your own audio in MP3 or WAV format. Use music you have the rights to – a licensed hold-music track or a professionally recorded message. Different audio can play in different places:
- Company-wide – the default for every call put on hold.
- Per extension – a department or a person can have their own.
- Per call queue – callers waiting for sales hear something different from callers waiting for service.
Good to know
- The volume of the company-wide default is set globally and cannot be raised or lowered per call – upload a file that is already at the right level.
- The hold music on the conference bridge is fixed and can't be changed.
- When several call queues are chained in one call flow, the music of the first queue keeps playing and picks up where it left off – plan your messages with that in mind.
Not sure what to say? We can help you write a short script of hold messages that sound like your business.
Music on Hold
Music on hold options
Your own audio
Upload MP3 or WAV music and messages any time.
Per extension
Different audio for departments or people.
Per call queue
Messages that fit what the caller is waiting for.
Included
HD music on hold in every plan.
“My company has worked with Vulcan Telecom for years. Keith and Joseph and everyone at Vulcan have always been prompt to respond to all of our questions and crazy situations.”
“I’ve used Vulcan Telecom for a large medical office telecom project. Large or small they are down to earth and easy to talk to. Keep everything in real terms. I’ve moved 300 miles away but Ive still consulted with Vulcan about issues I couldn’t get resolved by local vendors. Great service”
“Stared using Vulcan telecommunication. I was tired of the big box names making false promises. Vulcan has been so easy to deal with always love Working with a business that enjoys working with other businesses. I would highly recommend contacting them for all your telecommunication needs.”
“Superb customer service! Keith returns phone calls promptly and answered all of my questions about converting to the new system. I was very pleased with the pricing and the ease of transition!”
“From the moment I reached out, their customer service was top-notch—friendly, knowledgeable, and genuinely helpful. The service exceeded my expectations and is highly recommendable. If anyone is looking for quality, reliability, and great customer care, they truly go above and beyond!”
“We have used Vulcan for years for our dermatology practice. They are excellent. Always respond asap . Very easy to work with and great customer service !!”
FAQ
Music on Hold questions
Can I use any song as hold music?
Only music you have the rights to use. Licensed hold-music tracks or a recorded message are the safe choice.
Can I change the message myself?
Yes – upload a new MP3 or WAV file in the portal, or send it to us and we will load it.
Which plan includes music on hold?
HD music on hold is in every plan, starting with Basic at $19.99 per user / month.
Free quote
Planning a project? Let’s talk it through.
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- Call us(205) 699-8090
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