Hosted VoIP PBX Call Park and Overhead Paging Solution
Call Park and Overhead Paging by Vulcan Telecom for Alabama
Have you ever dialed a direct number, hung up, and then dialed the main number again because you prefer speaking with a live person rather than a machine?
Or perhaps you've already left a voicemail and would prefer not to do so again.
A receptionist or operator can put a call on hold while looking for the intended recipient by using call parking.
Intercom, public address, or overhead paging—whatever you want to call it—is yet another practical internal phone feature. A department can be notified of a pending call through paging.
Paging is also used in order to find staff members for their waiting calls who are:
- away from their desks
- interacting with coworkers
- in the break room
The call is parked at a specific number rather than being transferred by the receptionist. The intended recipient then calls that designated number to receive the call that is currently in the queue.
Call Park and Overhead Paging
Call Park
Other agents can then pick up the call and carry on the conversation using this code.
When an agent needs to transfer a call to another agent but the second agent is not immediately available, this feature may be helpful.
The agent can simply "park" the call and give the other agent the code so that they can retrieve it and continue speaking.
Overhead Paging
In order to communicate announcements to staff, visitors, or patients, this feature is frequently used in office buildings, hospitals, and other large facilities.
Speakers connected to the PBX system can be used to make the announcements. This feature can be helpful for alerting people in a specific location, sending out company-wide notifications, or making emergency announcements.
Along with call queue, both of these features are frequently used in call centers but can also be applied to other kinds of companies or organizations.
Call Parking with Ringback
Callback concept
How to use
Configuration of the parking timer for voicemail options
Of course, it is imperative for the aforementioned functionality to make sure that voicemail is enabled for call parking. Without this setting, you will not be able to use the above functionality.
Configuring Dynamic Parking
Star codes and parking functions
To park a call to a specific parking lot, press the star and the desired parking lot number from the defined range i.e. *{parking lot}
To retrieve a parked call from a specific parking lot, press the appropriate parking lot number in 7xx format
For parking without callback, the default values are 71x, i.e. 71[0-9] and entering them will transfer the call to this type of parking queue
For parking with callback, the default values are 72x, i.e. 72[0-9] and entering them will transfer the call to this type of parking queue
