Software Assistance & Troubleshooting

The software that runs your business

Every business depends on a handful of programs: email and Office, an accounting package, a scheduling or practice-management system, a CAD program, a point-of-sale system. When one of them stops working, work stops. We get it running again – whether the cause is the program, the computer, a permission, the network or an update that went wrong.

Installing third-party software the right way

Line-of-business software often comes with long installation guides, database requirements and licensing rules. We install and configure it on the computers and servers that need it, make sure it is licensed properly and document how it was set up, so the next installation or the next computer is quick.

Updates without surprises

Updates fix security holes, but an update at the wrong moment can break a program in the middle of a busy day. We keep Windows and your applications patched on a schedule, hold back updates known to cause trouble, and test big upgrades before they reach everyone.

We talk to the vendor

When a problem needs the software company's support line, we make the call: we explain the issue in their language, give them the logs they ask for and stay on it until it is fixed. You get the result without spending an afternoon on hold.

Choosing new software

Thinking about new accounting, CRM or scheduling software? We help you check that it will run on your computers and network, how it is backed up and what it really costs to move to it – before you sign.